| Our Policies
Our Commitment To Your Privacy
| Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. |
Information We Collect
| This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: |
- Name
- Address
- Email address
- Phone Number
- Credit/Debit Card Information
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| On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: |
- Name
- Address
- Phone Number
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How We Use Information
| We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. |
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| We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. |
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| We use return email addresses to expedite orders and to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. |
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| We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. |
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| Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. |
Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have engaged appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our online transactions are encrypted using a Comodo SSL security certificate; you can confirm that your transactions
with us are secure by verifying the lock symbol in either the bottom right corner (Internet Explorer 6)
or to the right of the address bar (Internet Explorer 7).
Once transactions with us are complete, we do not retain your financial data in our
records; we only maintain a database of names and addresses.
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Children's Privacy
| Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. |
Order Status
| Most orders are shipped the next business day, once your credit card has been verified. PLEASE NOTE: Each credit card will pass through security verification. We require that the correct Bill To and Ship To addresses for each order be on file with the issuing bank of the credit card selected for the order. |
Pricing
Costs quoted are in United States Denominations (USD). Orders of foreign monies will be processed by the credit-card processing center at the current daily exchange rate.
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Shipping
All freight rates shown are approximate and are based on packages weighing up to 70 lbs.
Due to dimensional (oversize) rate charges, some rates may vary. Freight charges
for packages over 70 lbs will be figured at the time of shipment and shown on invoice.
Please call the warehouse nearest to you at 1-800-841-9665 Ohio / 1-800-835-9665
Kansas to check on freight rates for orders over 70 lbs.
Costs quoted are for ground shipments within the continental United States (contiguous 48 states).
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Sales Tax
Shipments to Kansas destinations will be taxed according to the destination county’s tax rate.
Shipments to Ohio destinations will be charged 6.25% sales tax on taxable merchandise.
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Payment Options
| We accept Credit/Debit/Purchase/Business cards from Visa, MasterCard, and Discover. Business and personal checks by mail are also accepted. |
Warranties
All items are sold with the original manufacturer's warranty. Warranty service can be obtained through any authorized service center for the product purchased. Length and terms of the warranty vary; please check your product information for details.
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Damage Claims
| Please do not accept cartons that have been damaged in transit unless the damages are noted by you on your delivery receipt. Follow the same procedure if the number of cartons received differs from what is shown on you packing list. All claims for in-transit damage and shortages must be filed with the carrier. |
Return Policy
Goods may be retuned for exchange, store credit or a refund, less restocking fee, within 15 days of invoice date. Goods may only be returned with a return material authorization (RMA) number. To qualify for an RMA number, all merchandise must be in new condition, in original boxes, and with all hardware and packing material. Missing materials and parts are subject to replacement cost of the item(s). A minimum of $5.00 will be charged for these item(s).
The customer is responsible for the all the shipping charges when returning goods and any damaged/lost shipments caused by your carrier. We will not exchange/credit/refund damaged or lost items. We suggest you purchase insurance for your item(s), and keep your tracking information to be safe.
On out-of-country returns, we require that any duty and or V.A.T. charges be prepaid by the sender. We are not responsible for these fees and will refuse to accept the shipment if these charges are not prepaid.
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| If you receive a defective item, please call us to get return authorization. Return authorizations approved within 15 days of invoice date will receive a 100% refund for the merchandise. All other returns are subject to a 20% restocking fee. No returns after 15 days from the date of shipment. Note: The above return policy applies to merchandise purchases only. Any charges for shipping, handling, labor, or installation are non-refundable. In addition, special-order items such as personalized ear tags, vaccines, etc. are non-returnable.
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Cancelled Orders
| Orders cancelled after shipment of the item(s) to the customer are subject the standard return-policy terms and conditions stated on this page. |
Refused Delivery
Deliveries refused after shipment of the item(s) to the customer are subject the standard return-policy terms and conditions stated on this page.
We reserve the right to deduct from the refund, invoice you, or charge your credit card to acquire the total shipment charges billed to us for the return of the refused-delivery order. This includes any and all actual costs occurred in the shipment, and the return of the items(s), including any charges from our shippers and/or fees levied by customs.
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